Refund Policy
You can initiate the return within 7 days of delivery. Exchange/ Replacement - We will deliver your exchanged product within 7 days.
What can I return?
You may request returns for most items you buy from sellers and suppliers listed on the Platform that are within the return window. However, products that are explicitly identified as not returnable on the product detail page cannot be returned. Products which are identified as returnable are eligible for return with the conditions as specified in the product description page and this policy. At the discretion of the Platform, Products sold under any offer, promotion or discount may not be returned. All returns are subject to the details provided in the product description page and other Sections of this policy. Products that are not eligible for return on the Platform, may be exchangeable for reasons mentioned on the product description page on the Platform.
However, if you receive a damaged/defective/wrong product from any seller listed on the Platform, you will still be allowed to exchange the product for reasons as provided in the product description page. In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well. Further, a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund.
In circumstances where you return an extra or a different product, MyFintel will not be accountable for misplacement or replacement of such product and will not be responsible for its delivery back to you.
What are the refund policy?
Certain products on MyFintel will have two return options available: (a) Wrong/Defect item return option, and (b) all return option. If a product does not have the above-mentioned options for return, the return option available for the Product in the product description page will be applicable. All return options are subject to the product being identified as returnable in the product description page.
What is the Wrong/Defect item return option and all return options?
MyFintel provides an all return option to its users, wherein users will be able to enjoy certain privileges on a specific product for payment of a premium on the product cost. Features of an all return option are as follows:
Subject to seller's return/exchange policy provided on the product description, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange.
The user will be eligible to return the specific product for reasons other than the product being wrong or damaged.
The all return option is available only for specific products. For users not availing an all return option, shall be eligible for a Wrong/Defect item return option. If you opt for the Wrong/Defect item return option, subject to seller's return/exchange policy, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange. The user will be eligible for return/refund of the product if the product received is defective, damaged, wrong or incomplete due to seller's fault or if the user has received the wrong product.
What is the Wrong/Defect item return option and all return options?
If you have opted for an all return option, you may return the product free of cost no matter what the reason. If you have opted for the Wrong/Defect return option, you may return the product free of cost if fault with the product lies with the supplier.
| Return Reason Category | Actual Return Reason |
|---|---|
| Wrong Product | Wrong Size Delivered |
| Same product in different colour | |
| Completely different product from the product shown | |
| Defective Product | Product is dirty or with stains |
| Product is broken | |
| Product is torn | |
| Received incomplete product | Part of the product is missing |
| Less quantity than ordered |
The following faults will need to be verified before arranging return free of cost:
The quality is not merchantable;
product has low performance; and
How to return items?
You can return the products purchased on the Platform within the specified return/exchange period provided on the product description page. To return a product, please follow the steps mentioned below:
If a product is eligible for return, the user will be able to initiate the return request under the My Orders section.
Create a return request under the My Orders section on the Platform and follow the instructions provided on the Platform.
After the return request has been raised, Return ID will be generated by MyFintel.
In case you purchase multiple products in a single order, return requests for individual items can also be raised.
Once a return request is raised, MyFintel shall analyse the request and accordingly process the request internally. All return / exchange claims shall be subject to MyFintel discretion.
If you have scheduled a pick-up for returning the product, please keep the items ready to be picked up by the delivery partners.
Please keep the product in the original manufacturer's packaging, all tags should be intact and warranty card, if any, should also be placed with the product.
At the time of pick up, our delivery partner may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such a quality check, the product shall not be returned, and no refund shall be made against such product.
Please note that the product will be picked up from the same address where delivery was made. In case pick up is to be made from a different address, the same should be notified to MyFintel by writing to MyFintel. Such request may be accepted at MyFintel sole discretion and subject to the new address being in serviceable area.
Further, on receipt of returned product, the product shall undergo a quality check. If the product returned in an acceptable condition, as determined by MyFintel at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund/exchange shall be initiated.
Can my order be exchanged?
All products which are returnable are eligible to be exchanged, subject to the return options mentioned hereinabove. However, there may be certain products which are not eligible for return but are eligible for exchange. Further, exchange is subject to stock availability and subject to your address being serviceable for exchange. In the event that a product for which only exchange is available as per the product description page, the user can opt for a call me back option and the returns will be enabled for that user once it is found that the return has been initiated for genuine reasons on the sole discretion of MyFintel.
The exchange request must be raised within the return window period specified on the product detail page.
In case of exchange, if the cost of the new product is more than the original product delivered, you will have to pay the difference amount and if the cost of the new product is less than the original product delivered, the difference amount will be refunded.
You can exchange the products purchased on the Platform within the specified exchange period, unless the product description page specifies that the product is not exchangeable. It is hereby clarified that exchange in this policy means exchange with the same product and not with a different product.
If a product is eligible for exchange, the option shall be available against the product under My Orders section. Create an exchange request under the My Orders section and follow the screens that are prompted. In case you purchase multiple products in a single order, exchange requests for individual item can also be raised. After a exchange request has been raised, Exchange Id will be generated.
Keep the items ready for exchange pick up. Please keep the product in the original manufacturer's packaging, all tags should be intact and warranty card, if any, should also be placed with the product.
Once the original product is handed over to the delivery agent, the exchanged product will be delivered to you separately.
At the time of pick up, the delivery agent may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such quality check, the product shall not be exchanged, and no refund shall be made against such product.
The product will be picked up from the same address where delivery was made. In case pick up is to be made from a different address, the same should be notified to MyFintel by writing to fingtechnologies@gmail.com. Such request may be accepted or rejected at MyFintel sole discretion and subject to the new address being in serviceable area.
Further, on receipt of returned product, the product shall undergo a quality check. If the product is in an acceptable condition, as determined by MyFintel at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund shall be initiated.
What are the return and exchange guidelines?
Prior to creating a return or exchange request on the platform, you shall ensure that, the product which is being return either for returning the product or for exchanging the product:
must be in its original condition with all the packaging including brand/manufacturer's box/packaging, tags, warranty cards and other accessories intact;
must not be damaged in your possession;
must be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable);
must not be used or altered;
must be the same product that was delivered to you; and
must be returned within the return window specified against a product on the product detail page.
Further, IMEI/ name/ image/ brand/ serial number/ article number/ bar code of the returned product should match the records of MyFintel. Any additional conditions provided in the product details against each product shall be applicable as well.
Further:
Your address and the item that you wish to return must be eligible for return.
If the return is not eligible for pickup, a return option will not be available.
Once the return is received, you will be provided with a refund or exchange, as requested.
If you intend to return an electronic device that stores any personal information, you must remove/deleted all such personal information from the device prior to returning. MyFintel shall not be liable in any manner whatsoever for any use of such information. Such electronic device should be formatted, and screen lock should be disabled.
No return, exchange shall be accepted if warranty card, if any, is missing while return, or exchange of product.
The products available on the Platform are usually returnable within 7 days of delivery. However, specific details in relation to each products are mentioned in the product description. Further, a product which has been returned/exchanged cannot be returned/exchanged again.
How will I get my refund?
If any refund is approved, we will initiate and credit the refund amount within 10 days to the original payment method.
If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product.
In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.